​Who do I speak to? Questions/Answers/Approvals
In most cases any 4iC+ member can help you out.

What needs Founder approval first?
In most situations any 2iC+ member has the power to approve things. But some requests still need Founders approval before going ahead, for example:

• New Alliances
• Elite Command+ promotions
• Changes to base or any other HDA rooms
• Changes to HDA systems
• Changes to HDA’s Code of Conduct
• Retiring to Legend status
• Giving out Badge Admin
• Giving Room Rights
• Promoting a Founders Rep to a higher rank
• Events that require HDA funding

General Approvals

• How do I punch-in on the portal? Once you log onto the portal, click the Punch In button on "Portal Home". You can stay punched in while filling a station, FTB, in training rooms/hallway. Remember to punch out when you go offline, but if you forget to, you will be punched out by our iCs.
• Who can approve pay badge requests? Pay Badge Admins
• Who can give approval to add someone to discord chats? 2iC+ (Presidential) or Chat Mod.
• Who approves LOA requests? LOA Monitors
• Who can approve members onto Alt badge? Alt Spreadsheet Task Members
• Who can approve a member into a special division? Special Unit Directors
• Who can approve the removal of SV badge? Rank Sellers or FA+
• Who can sell ranks? Only HDA official rank sellers

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Pay Questions

• Am I on pay ban? If you’re wondering if you’re placed on pay ban, you can check by simply going to https://tinyurl.com/HDAPayBanSlide
• ​I don’t think I should be on pay ban? If you find you’re on pay ban and think it’s inaccurate, please notify the help desk! You will need proof.
• I’m on pay ban but I don’t know why? You can ask anyone at the help desk or any member of the Financial Affairs team.
• ​What time is pay in my country? This information is already located on the main website here, but you may ask any member at the help desk.
• How does the pay system work? You may ask anyone at the help desk about this.
• ​I missed pay? Ultimately if you missed pay you just have to aim for next pay time. However you were stuck in a training and missed pay, please contact the payer for that pay.
• General pay questions: Go to the help desk​
• Who can I get approval from to leave early after pay? You may get approval from the pay distributor. Just make sure you actually inform the pay distributor before leaving or else it will result in being pay banned for a full 24 hours.
• I’m unable to contact the pay distributor, what now? If you are unable to contact an iC member in base. If you are OP+ you may message them on discord notifying why you are leaving before pay ban is over. However, do not go about spamming them.
• How long do I have to fill stations for, in order to get myself a pay badge?
  • JE Members (Standards, Advertisers, Security/Trainer), required to fill station for 1 hour (60mins).
  • OP to 4iC Members, are required to fill station for 1 hours (60mins).
  • 3iC+ are required to fill station for 2 hours (120 mins).
• Please don't whisper the payer during pay time.

Firing/Warning/Demotion Questions

• Who can I Fire/Warn/Demote? Check out this information on the Code of Conduct page.
• Someone is making an agency that works here what do I do? If you have evidence and know they are building an agency while working at HDA and if you’re a high enough rank to fire the individual, create the fired log and look for a badge admin to remove the badges for you. If they are a higher rank than you, please go to the best suited IA member with the evidence. If the member creating another agency is 4iC+ Please contact a Presidential+ member, you don’t necessarily need a Founder for this.
• Unsure about a situation regarding firing/warnings/demotions in general? Please go to the help desk straight away/ask an IA member or any 4iC+ member. You don’t need a Founder for this as anyone can help.
• Have a complaint? Look for an IA member specifically for this, if this is a situation out of their power, still make the complaint HERE. 
• A lot of the time people go straight to a Founder with a complaint! It’s not that Foundation doesn't care about your feelings or your situation, sometimes we don’t have the required time to look into your situation and help. So to ensure you’re all provided with the best help please contact an IA member asap or anyone who is 2iC+.

Badges

• Need a badge accepted? If you are OP+ and you are a part of our official discord, you may request a badge in the ‘request’ channel by using the @BA tag, listing the badge that needs accepting and the individual who needs the badge. If you are not OP+, then you can ask someone at our help desk to request the badge for you.
• Need someone's badges removed? Contact any BA or make a request on our discord server!
• There is no BA online right now how can I train? Make a request in our discord server for the badge to be accepted, until then train your person in the recruit training rooms.
• What badges can my alt get? All OP+ HDA members can have the alt badge on their alts, please use this form for your alt to get an alt badge! You can only have ADV, SEC, TRAINING, and OP badges on your alt when your main is banned for more than a day. When your ban on your main account is removed, please remove all the HDA badges (not including the Alt Badge) from your alt.
• Any other questions regarding badges? Help desk is your place to go!

Special divisions

• Wanting to join a specific division? Contact any of that special division unit's iC member.
• Has my application been accepted yet? The only person that can answer this question are the iCs of the division you’re applying for.
• I applied last week how long do I need to wait? As long as it takes for the respective divisions' overseer. Please don’t spam asking the leaders of the division every day as that can cause you to be rejected from the division.

Transfers:

• Requesting a Founder to transfer them: In a lot of cases people visiting the transfer desk will request for a Founder to assist them. In most cases they only are requesting a Founder as they think it will get them a higher rank. Founders don’t offer outside of transfer guidelines, so anything you offer we will offer the same. Best thing to do is to explain that to them, if they are still requesting a Founder, tell them that they will have the same offer and if they wish to wait however long for a Founder they can, but they will be offered the same thing and wasting their own time.
• This agency isn’t on the transfer conversion table, now what? If you find that an agency is not added on the Transfer Conversion table please contact the Overseer of the Transfer Team ASAP, as they are the only one with access to the table.
  
  

General Questions:

• I have an idea: The most efficient way to get your idea heard is to go to #suggestions channel on Discord. It is monitored by Foundation Advisor+ members.
• There is a mistake on the website: Contact any Web Admin in regards to a mistake on the website. If there isn’t any available at the time, you can use the request chat in the HDA discord to notify what needs fixing and use the @web admin tag.
• General complaint: Click HERE!
• There is a troll in base: If you’re in our Official Discord Server then please make a request in the request channel with ‘@RR’ and listing the situation at hand. Someone should come online soon after to deal with the problem.
• Someone is refusing to follow the rules: Use warnings/demotions and firings in these situations. If by the time you reach the firing stages and nothing has been resolved, contact an available RR.
• Security is broken: Majority of the time it’s just a minor glitch, but for whatever reason there is an issue, please contact RR and if there isn’t any online, make a request for an RR in our discord server.
• General issue with Base/other HDA rooms being broken: Please contact RR if there aren’t any online, make a request for an RR in our discord server.
• Pay badge requests aren’t being accepted: If it's been a large amount of time, pay requests are adding up and no one is accepting them, notify the help desk straight away. The help desk then will either solve the issue themselves or find the correct person to help.
• I think a script needs updating: If you find that a script has outdated information, please look for the Overseer of that division and speak to them about the issue. For example the training script is incorrect, please go to the Overseer and speak about it, if you’re not sure who they are you can find their name on the rank list. If you can never seem to be online at the same time as them, speak to any 2ic+ to notify them.
• Needing alternative badge for your alt account: Please look for any Alt Spreadsheet Task members to have your alt badge accepted or inform 2ic+ to contact the relevant person.
• What other badges do alts get? If your main isn’t banned, your alt may have the main badge and alt badge. If your main account is banned for a short amount of time you can have Security, Training and alt badge. If you’re permanently banned, your alt is your new main.
• LOA Approval: When requesting LOA, make a request on the portal 2-3 days prior to the starting date, and a member from LOA Monitoring Team will approve/decline your request. If your request hasn’t been checked in a day or so please contact an LOA Monitor before attempting to contact a Founder for this issue.
• Who should I seek approval from in regards to general things? It’s a bit hard to list everything here in one go, but for the majority of things needing approval you can seek approval from any 2iC+ member.
• What is the Advertising Competition and how can I participate? The Advertising Competition is where you bring people to base who are willing to join HDA and set them up for training. You MUST have a screenshot of you scouting outside of base and assisting your recruit in base. If you were unable to get a screenshot you must ask for a vouch from a 4iC+. We also still take screenshots of your failed/rejected scouting attempts! Read our guide to learn about our point system, how to scout, how to log recruits, and where to get links for your screenshots! https://tinyurl.com/ADV-Competition-Guide.

Prizes​:
Highest # of recruits: 10c + 2 weeks of plat
Highest # of points: 2 weeks of plat
​Highest # of attempts: 2 weeks of plat
To learn more about our Platinum Membership visit our Code of Conduct page (20 - Platinum Membership).

Official Discord FAQ

• Who can add into the discord chat? 2iC+ (Presidential) or Disc Chat-Mod.

• How to get added into the chat? Let one of our 4iC+ members know.

Discord Request Chat Commands:
If a RR is needed in base
- Use the tag @RR
- Mention where and who RR is needed for
- Why RR is needed
If a badge admin is needed
- Use the tag @BA
- Mention who it is needed for and what badge it is
If a rank seller is needed
- Use the tag @RS
- Mention who it is needed for and if possible, what they're interested in buying.
Other tags you can use
@Transfer Team - If somebody is required to attend the transfer desk. Please make sure they're not trying to transfer from our alliances as it requires Foundation approval from both organization's first.
@Internal Affairs - If you require somebody to attend the help desk. Try to help them yourself first, there's nothing wrong with that at all!
Never use @everyone. If you abuse this command, you will be removed.
You may use @here for things such as important announcements, but please make sure it is needed. Do not use it for announcing events.

Promotion Lines

• Who can host random promotion lines? Presidential+ (2iC+) can host them without permission, for other iC ranks you must get approval from Presidential+.
• What ranks can line up for random promos/pay time promos: Any rank below ADMIN can receive a promo, any rank ADMIN and higher cannot. That includes not promoting into the first admin rank for it.
• I'm hosting a random promo line, what should I do? When you host a random promo line, you should log it in the presidential chat & promote them individuals on the portal.
• General Random Promo Line Rules: There is a maximum of 3 promo lines allowed to be hosted per week, with a maximum of 1 per person (an exception is if you're granted Founder's permission). To avoid having too many hosted in one day, promo lines must have a minimum of 10 hours between each other and must not be hosted within 2 hours before/after pay. You can check the random promo line logs on the forums to make sure how long ago the last one was hosted and if the maximum of 3 has been fulfilled.

Personal Assistant
What is a personal Assistant? Personal assistant’s are available to all Presidential+ members, to help assist them with their HDA Duties and can also create their own duties for their selected Personal Assistant. Personal Assistants are allowed to wear the Personal Assistant’s badge, they also are to wear their motto as the following e.g: [HDA] their current rank [tag] your name’s PA.
Requirements when selecting a personal Assistant:

• Operations - Moderation
• Worked in HDA for a minimum of 1 week
• Cannot of been previously fired in HDA

Personal Assistant Pay system:
As they are still required to fulfil basic duties to gain promotions, personal assistants can collect from pay lines and bonus pay. However you are expected to pay them extra for doing extra duties.

Personal Assistant Promotions:
Personal Assistants continue to rank up normally whilst being your Personal assistant on the side. Personal Assistant’s may stay your PA for as long as you both are happy with working together. Please make sure they are an active member

How to correctly acquire a Personal Assistant:
As having a personal assistant is now limited to 2ic+ you no longer need to seek permission from a specific member to acquire one. However please note in their promotion log that you have made them your assistant, and log if they for whatever reason are no longer your personal assistant. Please remember you are responsible for you personal assistant and their actions reflect back on you.